Lofts Concierge​/Resident Attendant

Overview

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

Concierge/Personal Assistant

Looking for an opportunity that helps other engage in their purpose? Are you a customer service-oriented individual who believes that work should be fun? If so, maybe this is an opportunity for you. We are looking for the right person to implement our engaging, personalized program of service for our residents. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so.

We operate communities in the western US and are seeking the right Lofts Concierge to join our team. Come help us create an environment that promotes a sense of well-being and the feeling of true community in a gracious, homelike setting. This position is parttime and includes being responsible for providing opportunities for social interaction, event hosting and to provide valued concierge services for our residents living in the Lofts.

Living with purpose is the fundamental principle our program is founded upon, as all of us want to feel needed and useful. Executing this mission driven role helps our residents maintain that sense of purpose, feel valued and necessary in the world.

The successful candidate will be motivated by service, an organized and detail-oriented individual with a positive and self-motivated attitude. You must have strong communication and computer skills. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability. You must want to have fun and spend time with others to be successful in this role.

• Confidence to engage with seniors, in large and small groups, and facilitate events
• Creativity to provide fun for our residents
• Organizational ability, multi-task functionality and problem solving
• Knowledge of the community to be able to make recommendations for outings, dining, and community activities
• Communication skills to interact with various vendors in coordinating various services for residents
• Proficient in MS Office suite, scheduling software, and social media
• Financial acumen to ensure proper accounting for resident events and purchasing
• Team player with ability to develop strong working relationships along with customer service focus
• Ability to adapt/respond quickly to the needs and preferences of our residents
• An understanding or the willingness to gain an understanding of the various forms of dementia and how to help residents with dementia still live with purpose

• Experience in coordinating group activities, event planning and/or structured opportunities that encourage people to come together
• Past experiences where you have provided assistant services for individuals or groups
• Past roles in which you have been a multi-tasker, attending to the needs of others while monitoring the overall environment
• Jobs you’ve had that include working with seniors or other vulnerable populations
• Prior volunteer work or other work where you were responsible to bring the fun and organize people
• Experiences that have given you a familiarity with the senior population and how aging can affect a person
• Experience in Assisted Living/Healthcare therapeutic recreation or other customer service roles