Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Manage guest check-ins and check-outs appropriately
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions

• Strong customer service skills with a guest-focused approach.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point

$21 - $22 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!