Room Attendant​/Inspector | Field & Stream Lodge Co Bozeman, MT

Field & Stream Lodge Co.

Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We're the perfect home base for your next adventure—fishing, hunting, skiing Bridger Bowl, or hiking the "M" trail.

Pay Range: $24.00 - $26.00 Hourly

What's In It For You

• Gifted PTO Policy and 7 paid holidays at double pay.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Generous health, dental and vision insurance, plus 401(K)
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.

What You'll Do

Room Attendant:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• To properly and thoroughly clean guest rooms as specified including, but not limited to:
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of guest room literature and DND sign. Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Clean and replenish the coffee maker set, if applicable
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• To handle guest complaints with professionalism, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Effectively communicate with other departments throughout the shift
• Adhere to Lost and Found and Key Control policies.
• Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
• To perform other essential room cleaning duties as operations, change in the future.
• Comply with all company policies and procedures.

Inspector:

• Inspect guest rooms and/or suites to ensure furnishings, linens, and equipment are clean and in good repair to meet guest satisfaction. May upgrade to premium room type when available.
• Analyze guest satisfaction reports and develop action plans to improve scores. Prepare reports and communicate results to the hotel's management.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report, turn-in, and/or log all log and found items.
• May assist in cleaning hotel guest rooms and public areas.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Essential Experience/Aptitudes:

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Must have High school diploma or equivalent vocational training.
• 2-4 years' experience as hotel Room Attendant.

Desired Skills/

Experience:

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to: a)…