Team Leader, Connectivity

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

Job Summary

The Team Leader, Connectivity is responsible for supervising the Connectivity team to ensure exceptional guest experiences throughout the pre-arrival, in-house, and post-stay journey. The role will leadteamperformance, service quality, and guest satisfaction, while collaborating with other departments to support operational excellence.

This position is based in Bozeman, Montana.

Key Duties & Responsibilities

Oversee guest engaging throughout the guest journey, ensuring personalized experiences that are consistent to brand standards

Maintain a strong knowledge of resort accommodations, facilities, services, events, and experiences to support guest engagement

Ensure guest profiles, including preferences, requests, and arrangements, are appropriately compiled, recorded, coordinated, and communicated

Monitor pre-arrival communications with and arrival arrangements for guests

Oversee welcome and departure arrangements, room readiness coordination, and personalized amenity deliveries

Monitor guest feedback, complaints, and concerns, ensuring timely resolution and proper escalation to appropriate departments

Review guest satisfaction trends, implementing improvements to enhance the guest experience

Identify operational gaps, recommending improvements to enhance efficiency and consistency

Participate in leadership meetings, communicating key operational priorities and following up on outstanding guest matters

Train, coach, and develop Connectivity colleagues to set them up for success

Monitor colleague performance, addressing any performance concerns as needed

Perform additional responsibilities as assigned by the Manager, Connectivity or other members of management

Skills, Experience, & Educational Requirements

Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is preferred

At least 3 years of experience in Front Office, Concierge, Guest Relations, or a related area within a hotel or resort environment

Previous supervisory experience is preferred

Excellent verbal and written communication, interpersonal, and organization skills

Proficient in computer systems, such as Microsoft Office, ALICE, etc.

Fluency in English is required;
Proficiency in additional languages is an advantage

Willing to work flexible hours, including evenings, weekends, and holidays

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program:
  Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage,…