Technician III​/Engineer

Technician III/Engineer I

Here at Entre Technology Services, we provide exceptional onsite and remote IT support to small and medium-sized businesses across Montana, Wyoming, and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better.

Our core focus is to Create Raving Fans every day.

The Technician III/Engineer I Position:

The System Technician/Engineer is a strategic technical position within Entre. This position is responsible for maintaining the design and integrity of customer’s IT systems, coordinating complex projects, and implementing IT solutions. Your daily duties will include assisting the service desk, handling escalation tickets, and working on multiple small to medium IT projects. If you have a passion for customer service, enjoy solving tough technical problems, designing exceptional solutions, and have an eye for detail, then we have the position for you!

Technician III/Engineer I should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions, while demonstrating patience to describe causes and solutions to end users. Ideal candidates should be very organized with the ability to switch and resume tasks as required. Candidates should have excellent communication capabilities, both verbally and written, with the ability to thrive in an expanding team environment.

Provides support to end users for computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves the most complex technical problems. Responds to telephone, email, and online requests for technical support. Documents, tracks, and monitors problems using applicable systems and tools. Coordinates with other teams or specialists to resolve issues. May be responsible for the resolution of escalated issues of higher difficulty and may train, coach, or assist less experienced team members.

Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software. Typically requires a high school diploma and reports to a Supervisor or Manager.

Technical Requirements:

• 3+ years helpdesk/field-onsite technical support experience providing complete network to endpoint support services to small and medium-sized businesses.
• Experience with all Microsoft technologies including client operating systems, server operating systems, Exchange, Terminal Services, Small Business Server, Office 365, One Drive, and SharePoint.
• Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration.
• Ability to install, upgrade, and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications, and hardware replacement/troubleshooting.
• Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred.
• Experience with wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
• Windows Server ) administration including spin-up, roll-out, and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc.
• Workstation operating systems e.g., MAC, Windows 7 and later.
• Workstation productivity/operations application administration e.g., Microsoft Office, Quick Books, etc.
• Network Security – Router/Firewall experience i.e., Cisco, Meraki, Sonic Wall, Sophos & Barracuda firewalls & wireless environments.
• Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc.
• Office 365 deployment and security.
• Experience supporting mobile devices.
• Experience with IT support delivery through remote support tools.
• Ability to come up to speed on new technologies quickly.
• Dispatcher, Technician I and Technician II escalation resource.

Core Competencies/Skills:

• Customer Service
• Computer…