IT Operations Analyst

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

• Annual bonus opportunity of 10% based on company performance

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• Flexible Time Off Policy
• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

This position supports Mesa's Corporate business. At Mesa Labs, we apply technical expertise and technological innovation to improve quality of life for patients, workers, and consumers worldwide. Our products and services directly impact the critical environments that advance medical breakthroughs, keep industry moving, and ensure the safety of products we use every day.

The IT Operations Analyst is responsible for monitoring, maintaining, and improving the organization’s IT infrastructure to ensure reliability, security, and efficiency. This role applies technical knowledge and analytical skills to resolve moderately complex issues, support critical systems, and optimize operations. The position works with limited supervision, collaborates across IT teams, and contributes to process improvements that enhance system performance and end

System Monitoring and Maintenance:

• Configure, maintain, and monitor network and server systems, including routers, switches, firewalls, and operating systems.
• Apply system updates, patches, and configuration changes with minimal supervision.
• Monitor performance metrics to identify trends and recommend improvements.

Troubleshooting and Support:

• Respond to user and system issues, performing root cause analysis for recurring incidents.
• Resolve moderately complex IT problems and elevate advanced issues to senior staff when needed.
• Document incidents, solutions, and preventive measures in knowledge repositories.

Security and Compliance:

• Implement and monitor security protocols such as VPN, firewall rules, and intrusion detection.
• Participate in system audits and support compliance with internal and external security requirements.
• Contribute to business continuity and disaster recovery planning and testing.

Process and Documentation:

• Develop and maintain documentation for standard operating procedures, system configurations, and change management records.
• Suggest improvements to workflows, tools, and automation opportunities to increase efficiency.
• Provide training and knowledge sharing to junior staff and end‑users.

Collaboration and Communication:

• Partner with cross‑functional IT teams to ensure smooth delivery of technology services.
• Translate technical information into clear guidance for non‑technical stakeholders.
• Participate actively in team meetings, projects, and process improvement initiatives.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2 years of experience in IT operations, systems support, or related technical roles.

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
• Experience with server administration (Windows/Linux), virtualization, and cloud environments.
• Familiarity with monitoring and ticketing tools (e.g., Solar Winds, Service…