Configuration and Change Management Analyst

Position:Configuration and Change Management Analyst

Location: Bozeman, MT

Job :832

# of Openings:1

The Configuration and Change Management Analyst is responsible for developing, implementing, maintaining, and auditing the configuration management and change management processes. This role participates in the definition, implementation and maintenance of CCM processes; maintains system configurations; ensures IT assets, configurations and systems are documented, tracked and controlled throughout their lifecycle to maintain systems integrity, reduce risk, and support the operations of the company;

ensures all changes to systems utilize standardized methods and procedures so that systems and software are deployed in a consistent, reliable, and efficient manner reports on changes to the system, maintains system configurations and ensures IT assets, configurations and systems are documented, tracked and controlled throughout their lifecycle to maintain systems integrity, reduce risk, and support the operations of the company.

Additionally, this position has responsibility for the definition, design, documentation, implementation, and maintenance of a CCM repository that catalogs all CCM artifacts to provide a complete inventory of software and configurations for the system.

The Configuration and Change Management team within the IT department is responsible for the day-to-day configuration, maintenance, operation, and support of Zoot’s infrastructure and software. The team develops and uses tools for automation of operational tasks and analyzes systems utilization and performance metrics to ensure optimal operation of Zoot’s systems and environments.

The IT Group is responsible for managing the configuration and day-to-day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring smooth operation of Zoot’s systems. The goal of this group is to quickly address incidents and minimize downtime. The IT Group is the first point of contact for any problems users experience once deployed to production.

This organization’s groups perform tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.

• Assist with the definition, implementation, and maintenance of configuration and change management (CCM) processes in alignment with ITIL, Zoot policies, procedures, strategic objectives, goals, and tenets as related to hardware and software, including core tools and services, system software, and client platforms.
• Ensure all changes are prioritized, authorized, planned, tested, documented, reviewed, and then implemented with minimal disruption to operations and maintain system integrity and security.
• Prepare and participates in the definition, implementation and maintenance of CCM processes; maintains system configurations, ensures IT assets, configurations and systems are documented, tracked and controlled throughout their…