Computer Support Specialist II

Announcement Number STAFF - VA - 27155

For questions regarding this position, please contact:

Joshua Turner

joshua.turner2

Classification

Title:

Computer Supp Spec II

Working Title:

Computer Support Specialist II

Brief

Position Overview:

The full-time Computer Support Specialist will provide IT support to the University Police Department (UPD), including Parking Services and Emergency Management, while supporting specialized public safety technologies and services critical to daily operations.

Position Number 4M0282

Department:
University Information Technology

Division: VP for Information Technology

Appointment Type:
Classified

Contract Term:
Fiscal Year Semester If other, specify From date If other, specify End date

FLSA:
Non-Exempt

Union Affiliation: FOCUS-MFPE

FTE: 1.0

Benefits Eligible:
Eligible

Salary: $23.00 to $24.50 per hour, commensurate with experience, education, and qualifications

Contract Type:
Classified

Salary If other: please specify

Recruitment Type:
Open

The Computer Support Specialist II serves as the primary embedded information technology professional supporting the Montana State University Police Department (UPD), including Parking Services and Emergency Management. The position provides technical support, consultation, and service management for both traditional IT services and specialized public safety technologies. Working closely with public safety personnel, University Information Technology teams, vendors, and external partners, this role supports mission-critical systems while ensuring reliable, secure, and effective technology services.

The successful candidate will possess strong technical and customer service fundamentals, a working knowledge of networking and interconnected systems, and the ability to learn and support a diverse portfolio of public safety technologies. Through a combination of operational support, vendor coordination, documentation, and continual service improvement, this position directly contributes to the success of public safety operations at Montana State University.

• Troubleshoot and resolve incidents and service requests through ticket processing, remote support, deskside assistance, and field support.
• Provide technical support, consultation, training, and guidance to University Police Department (UPD), Parking Services, Emergency Management, and other supported customers.
• Prioritize workload based on operational impact, customer needs, service commitments, and organizational priorities while maintaining ownership of issues through resolution.
• Coordinate technology requirements associated with onboarding, role changes, offboarding, and operational needs.
• Establish productive working relationships with customers and maintain flexibility to support changing operational requirements.

• Support and maintain Windows and macOS endpoints, mobile devices, printers, audiovisual equipment, peripherals, and related technologies.
• Perform endpoint deployment, configuration, maintenance, replacement, and retirement using University standards and tools.
• Provide onsite support for technologies deployed in offices, public safety facilities, parking operations, and vehicle-based environments.
• Troubleshoot integrated systems involving multiple devices, applications, networks, vendors, and service providers.
• Maintain inventory information and assist with technology lifecycle planning, replacement recommendations, and operational improvements.

• Support specialized public safety technologies used by UPD, Parking Services, and Emergency Management, including records management systems, digital evidence platforms, body-worn cameras, in-car video systems, mobile technologies, security systems, parking technologies, and related operational technologies.
• Support vehicle-based and field-deployed technologies including computers, cameras, wireless devices, cellular connectivity solutions, access points, and interconnected systems.
• Assist with testing, deployment, maintenance, upgrades, troubleshooting, and retirement of public safety technologies.
• Participate in technology projects involving implementations, upgrades, integrations, migrations, and operational improvements.
• Identify technology risks, service gaps, recurring failures, and opportunities for operational improvement.

• Support identity, access, authentication,…