Corporate IT Manager

Position:

Corporate IT Manager

Location:

Bozeman, MTJob :

834

# of Openings:

1

Corporate IT Manager

Location:

Bozeman, MT, 59718

Job Description:

The Corporate IT Manager is primarily responsible for managing the Corporate IT functions, projects, and people who are responsible for handling escalated issues, installing, configuring, maintaining, and troubleshooting Windows-based physical or virtual devices and internal-facing appliances. The Corporate IT Manager position is fast paced and ever changing and requires regular management of changing priorities. The Corporate team within the IT Group is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to continue business operations.

This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee.
The IT Group is responsible for managing the configuration and day-to-day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end-users, and ensuring smooth operation of Zoot’s systems. The goal of this group is to quickly address incidents and minimize downtime. The IT Group is the first point of contact for any problems users experience once deployed to production.

This organization’s groups perform tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. A leader in the fintech industry, Zoot provides a cloud based secure processing environment that delivers millisecond real-time decisions, accessing hundreds of cutting edge data sources to help reduce risk and increase conversions.

Essential Job Functions:

Oversee Corporate efforts and changes to ensure stability, performance, and reliability of Zoot’s corporate environment (e.g., workstations, servers, networks, and cloud services). Provide directions to the team on troubleshooting efforts and ensure timely resolution of issues.

Lead, mentor, and develop Corporate team members by setting expectations, providing guidance, and fostering professional growth aligned with Zoot’s standards, frameworks, and best practices.

Maintain a working understanding of Zoot’s technical environment to guide decision-making, validate approaches, and ensure alignment with architectural standards, security practices, and business objectives.

Identify and guide opportunities to improve and maintain the corporate environment ensuring alignment with business needs (e.g., system upgrades, automation, and process improvements).Define and monitor key performance indicators, review operational metrics, and drive continuous improvement initiatives to enhance service quality, reduce costs, and improve efficiency

Partner with internal teams (e.g., software, network, security, service desk) and external vendors to ensure coordinated efforts, effective issue resolution, and successful project timelines.

Act as an escalation point for issues, driving analysis and ensuring proper analysis, coordination, and resolution while engaging appropriate internal teams (e.g., Incident Management).Oversee and approve changes to the corporate environment in accordance with Zoot’s Change Management and Release Management processes, ensuring appropriate in-advance communication, risk assessment, and…