Computer Support Specialist II

Montana State University is hiring a Computer Support Specialist II. The role is the embedded IT professional for the university's police department, Parking Services, and Emergency Management, covering everyday technical support as well as specialized public safety technology. The specialist works closely with police personnel, central University Information Technology teams, and outside vendors.

• Resolve incidents and service requests for the University Police Department, Parking Services, and Emergency Management through ticketing, remote support, deskside visits, and field support.
• Deploy, configure, maintain, and retire Windows and macOS endpoints, mobile devices, printers, audiovisual equipment, and peripherals using University standards and tools.
• Support specialized public safety technology, including records management systems, digital evidence platforms, body-worn cameras, in-car video, and parking systems, along with vehicle-based equipment such as computers, cameras, wireless devices, and cellular connectivity.
• Manage account and access support for Microsoft 365, VPN, authentication, and public safety applications, and troubleshoot wired, wireless, cellular, and VPN connectivity problems.
• Act as liaison between supported departments, University Information Technology, vendors, telecommunications providers, and government partners to coordinate maintenance, licensing, upgrades, and issue escalations.
• Document procedures, workflows, and knowledge base content while applying IT service management practices to incidents, requests, assets, and changes.
• Required experience providing technical support in a networked enterprise, public sector, or higher education environment (or an equivalent combination of education and experience), with working knowledge of TCP/IP, DNS, DHCP, wireless networking, VPN, and ITSM principles.
• Preferred experience with law enforcement or public safety technologies, vendor coordination, enterprise endpoint or ticketing platforms, and training in ITIL, HDI, or Knowledge-Centered Service.
• Support CJIS-regulated environments while protecting confidential law enforcement information; the role requires passing a University Police background investigation for Level III CJIS clearance and holding a valid driver's license (a Montana license within 60 days of hire).
• Pay of $23.00 to $24.50 per hour, commensurate with experience, education, and qualifications.