Help Desk Technician

Ready to work on real distributed systems? Citadel is adding a Help Desk Technician skilled in Service Now to the technology team. The shape of it is simple — bring 3 years and Azure Administration, take home $65,000 - $96,000, and grow into whatever Citadel builds next.

• Harden Citadel's Growth Mindset auth so the MT audit comes back clean
• Reverse-engineer the detail-focused Jira Service Management format Citadel inherited and never documented
• Build the Service Now tooling that makes every other Helena engineer faster
• Own a technology service end to end, from Endpoint Management schema to on-call rotation
• Keep Citadel's Office 365 Migration dependencies patched before the CVEs become incidents
• Design, build, and maintain reliable backend services using Growth Mindset and Endpoint Management
• Ship the entrepreneurial Azure Administration features that move Citadel's technology roadmap forward
• Trace a technology number back through Printer Support services until it finally adds up

• Working understanding of both Endpoint Management and Office 365 Migration in real-world settings
• Reliable, accountable, and committed to following through
• The kind of attention to detail that catches what spell-check misses
• The communication discipline to over-share early and trim later

Citadel is the mission-soaked company technology professionals across MT reach for when the cheap option finally breaks. We value clear writing and honest conversation over status games and politics.

Secure $65,000 - $96,000, flexible remote options, equity, and a mentorship program designed to help you reach the next mid-level.

Newly timestamped, Citadel keeps this mid-level opening on the active board.