CatCard Systems Specialist

Position Details
Position Information
Announcement Number STAFF - VA - 27121 For questions regarding this position, please contact:
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Classification Title Program Coord II Working Title Cat Card Systems Specialist Brief

Position Overview
Be a part of the Cat Card Team assisting with maintaining the system, database, and associated hardware/firmware along with providing amazing customer service to students, staff and faculty.
Position Number 4N1382 Department Cat Card Division Auxiliary Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $22.99 per hour Contract Type Classified Hourly If other, please specify Recruitment Type Open
Position Details
General Statement
Cat Card
, part of the Auxiliary Services Enterprise, provides an essential identification and access management system to campus using innovative technology to deliver convenience, access, statistical data, and security. The Cat Card serves as the University photo identification card and supports MSU  systems.
Duties and Responsibilities
Reporting to the Cat Card Manager, the Cat Card Systems Specialist provides advanced technical knowledge of all software, hardware, and equipment of the university’s  system and the programs it supports.

• Assists with maintaining the system, database, and associated hardware/firmware.
  • Maintains campus-wide access control via door unlock schedules and patron access assignments in accordance with department requests.
  • Installs, troubleshoots, inventories, and maintains hardware (card printers, POS systems, access equipment, etc.).
  • Assists with planning, coordinating, and prioritizing system maintenance activities, including software upgrades, server & database maintenance, and system configurations to ensure rapid response to system faults and technical issues to minimize downtime and maintain consistent, reliable campus services.
  • Maintains meal plans, declining-balance plans, and other purchase types in varying databases and systems in accordance with the home department’s program guidelines.
  • Performs regular maintenance of data to ensure integrity of the system.
• Provides timely customer service assistance via email, phone, or at the customer service window:
  • Answers questions related to Cat Card programmatic offerings such as Get Funds, Commuter Meals Plans, etc.
  • Educates Cat Card holders and other constituents about the I.D. program, its offerings and benefits.
  • Works as a back-up at the customer service window and performs related cash handling duties.
• Produces Cat Cards, name-tags, badges, etc
  • Manages special card production (i.e. Conference Access, Contractor/Vendor Access, etc.)
• Assists the Cat Card manager with Orientation sessions including online photo submission review and mass-producing cards.
• Collects, reviews, and analyzes complex financial and operational data, including Cat Cash transactions, deposits, and reconciliations; facilitate internal and external fund transfers, investigate discrepancies, and produce invoices and reports.
• Performs a wide variety of administrative duties in support of the department such as monitoring the Cat Card email account, producing ad-hoc usage reports, regular inventory counts, finalizing student and employee access requests, reviewing/updating website content, maintenance of policy and procedural manuals, etc.
• As assigned, acts as a project manager and point of contact to provide expansion of  services and offerings across campus.
  • Asked to focus on smaller projects including site-walks and blueprint review.
  • Works directly with contractors and vendors.
• Collaborates with the manager to…