Parking Supervisor

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Position Details

Announcement Number STAFF - VA - 26205.

Contact:
Kristine Mashaw

Phone:

Email:
kristine.mashaw

Classification

Title:

Parking Enforce Officer III.

Working Title:

Parking Supervisor.

Brief Position Overview

Under the supervision of the Parking Manager, the Parking Supervisor manages a team of Parking Enforcement Officers to ensure a safe parking experience on campus, deter parking violations, provide motorist assistance, and additional services during special event operations.

• Supervision:
  Supervise parking enforcement officers, including tracking the number of citations written, public service assists rendered, and the overtime/extra event hours worked. Ensure parking enforcement officers are properly fulfilling their assigned duties.
• Parking Operations:
  Manage daily operations for enforcement and maintenance. In addition, plan and develop athletic and special event parking operations plans and implement as appropriate. Coordinate with other campus entities to provide parking support for visits and events.
• T2 Training and Maintenance:
  Train all parking enforcement officers on the T2 parking management software, the handheld computers/phones and the ticket printers. Also maintain handheld devices, printers, pay stations, and submit T2 support requests as necessary.
• Lot Monitoring:
  Monitor parking lot conditions on a daily basis to ensure safety and a welcoming environment for the campus community. Required maintenance, cleaning, or snow removal shall be undertaken, requested, or delegated as appropriate.
• Equipment Operation and Maintenance:
  Safely and legally operate departmental vehicles; maintain garage pay stations; operate parking handheld devices to issue and print citations; operate computer hardware and Windows-based software; operate battery booster packs, jumper cables, tow straps, jacks, and lockout tools to provide motorist assistance.
• Fleet Management:
  Manage parking services fleet of vehicles, assuring periodic and reactive maintenance are completed.
• Equipment and Uniform Management:
  Issue and maintain equipment and uniforms for parking enforcement officers; manage replacement cycles to ensure equipment is operating correctly and uniforms adhere to the department’s uniform and appearance policy.
• Customer Service:
  Provide parking and general University information to students, employees, and visitors in the field and at the front counter; handle complaints from customers; assist motorists in distress; assist other department requests as required.
• Security and Safety:
  Report suspicious circumstances, damage or acts of vandalism, unruly behavior, etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.
• Clerical:
  Provide front counter assistance to sell permits, receive citation payments, and maintain information in the parking database.
• Supplemental non-Injury Traffic Investigation:
  Provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting incidents within the records management system. Requires specialized training in accident investigation, scene safety, photography, and report writing.
• Additional Duties:
  Enforce parking regulations and provide shift relief and support to the Shuttle and Events Manager as needed.

• High School Graduation or G.E.D. plus demonstrated customer service experience that includes interpreting and explaining rules and regulations to the general public.
• Demonstrated experience working with, maintaining, and learning new computer and software systems.
• Previous supervisory experience.

• Demonstrated experience maintaining vehicles and other mechanical systems.
• Familiarity with the MSU-Bozeman campus.
• Two years’ experience in the parking industry managing/supervising parking operations.
• Non-injury traffic accident investigation experience.