General Manager

Responsible for the strategic direction, profitability, growth, reputation, adherence to Glass Doctor franchise systems, adherence to Dwyer Group Code of Values as well as overall success of the company and oversees the following functions which are the primary responsibility of the appropriate department manager:

Strategic Planning Company Top Priorities Marketing & Advertising Sales
- Inside and Outside Customer Service/ Fulfillment Accounting Employee Action Plans Contract Bidding

Provide leadership to all associates in support of day-to-day activities which include employee recruiting, hiring, assignments, motivation, discipline, performance appraisal, compensation and training as required. Leadership by example must be displayed at all times.

• Make sure customers are happy with the work that is completed while maintaining a strong team of employees who are focused on meeting sales and profitability goals as well as other specific performance benchmarks.
• Meet or exceed monthly revenue and profit goals.
• With a strong focus on customer satisfaction, manage the financial operations of the company to insure profitability as well as positive cash flow.
• Make sure a key business measurements and indicators report is published each month to track sales, profits, advertising performance, quoting activity, incoming orders, invoiced sales, contract backlog, lost time accidents and profitability.
• Prepare and update the Strategic Plan for the business quarterly.
• Develop and execute marketing strategies to build the business with a focus on increasing margins, expanding products, services and customers.
• Establishes department budget allocations and insure compliance.
• Lead by example at all times.
• Lead the company in the establishment of annual Company Top Priorities.
• Assist in developing action plans for all employees.
• Insure that all employees are informed of company top priorities as well as current business conditions.
• Identify and track important business indicators to ensure successful implementation of company top priorities.
• Prepare quarterly and annual Performance Forecast. Forecast to include all business measures and costs as listed on company financial statements.
• Maintains a strong focus on the installation processes to ensure continuous improvement in costs, efficiencies, and productivity while not compromising quality or customer satisfaction.
• Responsible for developing the maximum capability of each associate by providing training, coaching and counseling, career development, mentoring as well as stimulating efficiency and effectiveness through dynamic leadership and personal example.
• Oversee the annual performance review process as well as evaluate and approve the performance appraisals and compensation increases for all employees.
• Oversee the successful implementation of programs that result in the reduction of costs and increase of profits for the company.
• Review the aging receivables and recommend specific actions for collection and claim settlement.
• Maintain personal contact with customers, associations, etc.
• Develop and maintain a spirit of cooperation, respect and teamwork.
• Oversee training, mentoring and development of key employees as required.
• Approve hiring and termination of employees.
• 23. Keep work area organized, clean and uncluttered by setting the best possible personal example.
• 24. Maintain open lines of communications with all employees at all times.
• 25. Insure the company and employees comply with all federal, state and local statutes and regulations for vehicle operation, customer and employee relations, safety as well as applicable OSHA and EPA regulations.
• 26. Perform other duties as required to assist in the day-to-day operation of the business which, from time-to-time, may include performing the duties of other employees.

College graduate or equivalent experience with an emphasis on business, economics, manufacturing, marketing and/or sales management.

A minimum of 10 years experience in the glass industry, a related field, or a consumer oriented service business. Prior proven success in the auto and/or flat glass industry is a plus.

Proven track record as a team…