Quality Manager

Taxes and shipping calculated at checkout

Free U.S. Shipping Orders $75+

Position: Quality Manager
Location: Bozeman, MT, USA
Employment Type: Full-Time, In-Person
Department: Product
Reports To: Design Director

ROLE

The Quality Manager will be responsible for managing all Quality Assurance activities from receipt of the factory’s counter-sample, through the manufacturing and exit of finished goods from the factory, and into the tracking of post-sale warranty claims. These efforts will require extensive documentation, communication and reporting of clearly defined standards, processes and outcome metrics. This work will require close interaction with external Factory Partners as well as management of internal Quality Agents and regular collaboration with the Product Creation and Customer Experience Teams.

Respect, rapport and relationship-building with external vendors is also of primary importance.

QUALITY INSPECTION

The Quality Manager will implement in-line inspection during the manufacturing phase and AQL inspection of finished goods before factory exit. This will be accomplished both in-person and through management of a team of Quality Agents. Collectively the Quality Team will work closely with factory partners to resolve production difficulties upstream and in-line so that quality issues found in finished product and post-sale are minimized.

Broadly speaking the Quality Manager will be responsible for on-time factory exit of 1st quality finished goods and tracking the effectiveness of QA efforts through monitoring of post-sale warranty claims.

DOCUMENTS AND STANDARDS

The Quality Manager will understand Evergoods product details and construction standards and ensure that these are well-documented and communicated to Factory Partners. The Quality Manager will be responsible for a Quality Inspection Document for each style and for creating standard and process documentation wherever it is lacking. These documents will be regularly reviewed and maintained for accuracy.

DEFECTS AND WARRANTY CLAIMS

The Quality Manager will track product defects and failures discovered post-sale through the customer service and product return processes. These issues will be reviewed, catalogued and reported on regularly to monitor the effectiveness of our Quality Assurance activities and so that appropriate action may be taken in future manufacturing or design efforts. If warranted, the Quality Manager will arrange chargebacks or other appropriate remedies in response to large volumes of non-conforming product or warranty claims with the approval and visibility of Design Director and Chief Operating Officer.

COMMUNICATION CONDUIT

The Quality Manager will act as a conduit between our factory partners and the rest of the Evergoods team, bridging the gap between design intention and manufacturing reality so that each side can communicate with increased clarity and with a focus on practical problem-solving. This will require honest and communicative relationships with all parties.

Early on, this role will encompass a broad range of Quality Assurance and Production-related responsibilities. As production volumes grows this role may be divided up into more focused teams and job descriptions.

PRIMARY RESPONSIBILITIES

• Prepare, maintain and review Quality departmental budget
• Creation and execution of a Quality Inspection Calendar
• Coordination with Quality Agents and factory representatives to conduct in-line inspection of all production runs and AQL inspection of all finished goods
• Implement remedy plans for Quality issues as required
• Communication conduit between Factory Partners and Evergoods Teams
• Creation and maintenance of the Quality Inspection Document for each style
• Creation and maintenance of Construction Standard documents
• Maintenance and implementation of the Vendor Compliance Manual
• Track and catalogue warranty claims and defective returns to initiate upstream action when warranted
• Audit and onboarding process for new Factory Partners

AREAS OF SUPPORT

• Advise the Product Team on areas of production difficulty related to specific styles
• Assist Product Team in formulating and implementing production-appropriate solutions to designproblems
• Advise and educate the Customer Experience Team on questionable warranty claims
• Keep and maintain an inventory of current PP samples to ensure accurate references are available

RELEVANT SKILLS

• 3+ years of working in and exposure to cut & sew production environments
• Strong organizational and scheduling skills
• Familiarity with AQL inspection procedures
• Genuine interest in high quality cut & sew goods and the desire to manufacture to a very high standard
• Experience and familiarity with sewn construction, assembly and manufacturing
• Ability to work and communicate in a culturally diverse environment
• Strong written and spoken communication in English
• Ability to create heavily visual documents for effective…