Key Accounts Administrator

Purpose of the Role

The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day‑to‑day tasks.

• Creation, organisation, and maintenance of job records
• Inbound and outbound call handling
• Correspondence to customers and franchisees
• Resolution of complaints
• Contract renewals
• Quotation requests
• Purchase order management
• Invoice scheduling
• Processing and uploading orders
• Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
• Liaising with the accounts, tender teams, and business development managers
• Credit control for key accounts
• Portal management
• Any other reasonable duty that falls within your capabilities

Reports to:

Key Accounts Manager

• Key Accounts team
• Regional Managers
• Finance team
• Tenders team
• Business Development Managers

• Credit control experience beneficial but not essential
• Proven track record of customer service
• IT literate (Microsoft Office)
• Previous experience working on a CRM system desirable
• Customer‑focused approach with a professional and friendly telephone manner
• Good attention to detail
• Ability to work on own initiative and as part of a dedicated team
• Strong communication skills
• Administration skills

• Positive attitude and open to change
• Flexible attitude to work
• Motivated and organised
• Proactive

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.