Business Development Manager - Bright North

Position Overview

Job Title:

Business Development Manager (North). Field‑Based, Permanent. Operating

Location:

Northern England. Salary: £45,000–£50,000 (depending on experience).

Hours:

40 per week. Reporting to:
Managing Director/Brand Leader.

Neighbourly began over 40 years ago in the United States as a small family‑run business. It has grown into a global leader in home services and has been operating in the UK since 2010 as Neighbourly. The company focuses on acquiring and developing premium franchise brands across the home services sector, supporting over 4,000 frontline operatives at more than 330 locations across six brands.

Bright & Beautiful UK is an award‑winning, rapidly growing national domestic cleaning franchise. It operates more than 85 regional offices throughout the UK, independently run by our network of franchise owners. The Bright & Beautiful Head Office is in Brackley, Northamptonshire. Other brands include Pimlico Plumbers, Drain Doctor, Colour‑Ready, Community, Dream Doors, Greensleeves Lawn Care, Countrywide Grounds Maintenance, and Grounds Guys.

As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network, ensuring new and existing franchised businesses achieve financial targets and continuously improve performance.

• Profitable, high‑performing franchisees aligned with the business model.
• Strong, trusted relationships between franchisees and Head Office.
• Early identification and turnaround of under‑performing businesses.
• Consistent use of data, KPIs, and insight to drive decision‑making.

• Analyse franchisee businesses with a strong focus on profit, margin, and efficiency.
• Partner with franchisees to develop and deliver robust business plans.
• Monitor KPIs, sales pipelines, and operational performance to drive growth.
• Proactively manage underperformance with early intervention and turnaround planning.
• Set, review, and support sales, growth, and customer service standards.

• Build and review financial models, P&Ls, and performance dashboards.
• Identify opportunities to improve profitability and operational efficiency.
• Provide meaningful insight and analysis to support franchisee decision‑making.
• Prepare reports for senior management highlighting trends, risks, and opportunities.

• Support new franchisees through training, launch, and early development.
• Oversee setup activities including vehicles, uniforms, stationery, and systems.
• Support transitions of cluster areas into successful franchise operations.
• Accompany franchisees on customer appointments where appropriate.

• Coach, mentor, and motivate franchise business owners to maximise performance.
• Provide best‑practice guidance to franchisees and the wider BDM team.
• Collaborate closely with colleagues across marketing, finance, and operations.
• Contribute to continuous improvement initiatives across the network.

• Ensure franchisees operate in line with company standards and brand expectations.
• Deliver training on in‑house systems to improve productivity and efficiency.
• Maintain accurate, timely performance data and reporting.
• Positively promote company policies and ways of working.

• Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the franchise network.
• Translate brand and strategic objectives into practical, scalable actions for franchisees and the wider Business Development team.
• Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations.
• Act as a key conduit between strategy and execution, ensuring initiatives are embedded within the region and across the network as appropriate.
• Support the rollout of new processes, systems, and ways of working, ensuring consistency with the brand and franchise model.