BC Service Trainee - Croughton; PTReq

UK-BC Service Trainee - Croughton (PT25) Req #2246

Retail UK-RAF Croughton, Brackley, England, GB

Banking Center Service Trainee @ Croughton Banking Center (United Kingdom). Part-time 25 hours weekly.

Hourly: ₤13.40–14.58 (These hourly ranges are aligned with the level of experience.)

M/F/D
Male/Female/Diverse

• Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.
• Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
• Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.
• Process Night Depository containers and Subject to Count deposits on an as needed basis.
• Process organizational transactions on an as needed basis.
• Become familiar with ATM servicing and replenishment.
• Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
• Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
• Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
• Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
• Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
• May learn to process standard loans through the automated loan decision rendering software application.
• Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
• Handle routing customer inquiries.
• Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
• Prepare wire transfers.
• Process Standing Payment Orders as needed.
• Process check orders for sterling and dollar accounts.
• Perform other reasonable duties as assigned.

• Follow work station security, robbery, and bomb threat procedures.
• Ensure the protection of confidential and proprietary information.
• Protect entrusted keys, combinations and codes.
• Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
• Protect the Bank and Department of Defense assets.

• Build knowledge of the standard scope of the Bank’s products and services.
• Perform all customer transactions in a professional manner to build customer confidence and trust.
• Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

• Cash handling and customer service related experience
• Engage with customers; effectively communicate, build rapport and overcome objections
• Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions
• Strong communication skills (including verbal and non-verbal) and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills (MS Office)