Customer Service Manager

We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.

Key Skills Required for the Customer Service Manager:

• Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development
• Build and maintain strong, effective relationships with a portfolio of Key Accounts
• Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs
• Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement
• Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention
• Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees
• Support the onboarding and training of new team members
• Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency
• Produce and deliver ins...