Customer Experience Enterprise Architect

Enterprise Architect - Customer Experience

Location:

US KY, US

Work Location Type:
Remote

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future‑ready products and provide best‑in‑class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• • Treating everyone with care.
• • Acting with unwavering integrity.
• • Striving for excellence in all endeavors.
• • Delivering on our commitments with passion.
• • Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

The Customer Experience Enterprise Architect (EA) is responsible to guide the enterprise through global digital transformation and optimization of initiatives while supporting the formulation of future strategy. The scope of activities includes helping the organization achieve targeted business outcomes related to revenue growth, optimizing costs and mitigating risks. This role is accountable for the portfolio of solutions supporting Customer Experience and Sales enablement including but not limited to DASH (Ecommerce) and Sales Force and ensuring that the technology stack and the platform are scalable and future‑ready.

The EA works with business partners to understand their needs/requirements for new/changed functionality, identifies and presents new functionalities that can improve business efficiencies and cost savings and coordinates with IT colleagues on continuous improvement or cross‑functional teams or business subject‑matter experts.

• Manage and Plan the IT Portfolio:
  • Support Portfolio Modernization and Develop Roadmaps.
  • Lead analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement.
  • Identify opportunities for rationalization/standardization of solutions based on the analysis.
  • Lead the development of an implementation plan for the digital enterprise architecture, based on business requirements and the varying IT strategies for project‑driven or product‑driven delivery teams.
• Support Solutions Delivery
  • Develop and apply standards and minimal viable architectures through the EA governance model. Clarify accountability and provide the focal point for agile, effective and efficient decision making.
  • Facilitate a collaborative relationship across architecture community, product management and product delivery teams.
  • Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market.
  • Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture.
• Formulate Strategy and Guide Execution
  • Work with Business and Leadership Stakeholders to Develop Strategy:
    • Understand the disruptive forces and the business’s economic and financial levers that are susceptible to digital transformation to effectively guide investment decisions.
    • Lead the analysis of business and operating models, market trends and the technology to determine their potential impact on the…