Medical Receptionist

We are looking for a welcoming, organised, and motivated Medical Receptionist to be the first point of contact for our patients. In this busy and varied role, youll assist patients in accessing the right care, manage enquiries by phone and in person, and provide vital administrative support to keep our practice running smoothly.

You will handle appointment bookings, patient registrations, repeat prescription requests, and medical records while maintaining confidentiality and delivering excellent customer service at all times. Strong communication skills, attention to detail, and the ability to stay calm under pressure are essential.

If you enjoy helping people, work well in a team, and want to make a meaningful difference in a supportive healthcare environment, we would love to hear from you!

The Medical Receptionist is responsible for welcoming patients, managing enquiries both in person and by telephone, and ensuring they access the correct services. Main duties include booking and managing appointments, arranging home visits, handling patient registrations and changes of details, and processing repeat prescriptions in line with practice guidelines. The role also involves maintaining accurate medical records through filing, scanning, and updating notes, as well as dealing with incoming and outgoing mail.

Additional tasks include keeping the reception area organised, maintaining stationery supplies, supporting building security, and assisting the practice team with general administrative duties as required.

You will be joining our friendly dynamic team from diverse backgrounds, approximately 7000 patients, we are an Emis Web practice.

Our high-performing team includes Partner GP , Salaried GPs, Nursing staff, Pharmacists, Social Prescriber, Mental Health Practitioner and First Contact Physiotherapist, as well as a dedicated reception and admin team.

The post of the Medical Receptionist is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The post will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written policies and protocols.
• Filing notes in medical records
• Pulling/filing notes for surgeries and update as necessary
• Process repeat and acute prescriptions checking names and addresses

• Receiving patients, consulting with the practice team
• Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face
• Arrange home visits
• Take accurate messages and relay to appropriate person via email / other
• Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres
• Data input and retrieval via computer system
• Prepair and maintenance of paper medical records
• Dealing with incoming and outgoing mail
• Registration of new patients
• Process patient change of address
• Booking, cancelling and changing appointments
• Process repeat prescriptions requests in accordance with Practice guidelines
• Scanning and filing medical records

• Ensure building security
• Maintain supplies of stationery in reception and consulting rooms
• Keep workplace organised and tidy (including Kitchen)
• Clear consulting rooms when possible and tidy waiting room
• Any other tasks allocated by managers

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in the Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any…