Operations Manager – Maternity Cover

The role of the Operations Manager is to effectively lead the team that manages our retail customer order across Europe. Working closely with the Sales, Marketing Finance & Planning teams to deliver a high level of service and account management with existing retailers.

• Account Manager – Customer mind-set to our retailers, internal teams & 3PLs
• Team manager – passion for developing teams
• Commercial – aware of the bigger picture to help support sales growth
• Operations – a love & understanding of how to offer great service with a sales focus

• Effective leadership of the sales operations team to facilitate orders of our customer accounts across UK and Europe.
• Develop retail customer relationships, ensuring you have a full understanding of their Logistical requirements and coordinate the team to deliver on these.
• Deliver excellent customer service, with a clear understanding of our brands and expertise.
• Maintaining customer data through our systems, sales forecast, and activity reports.
• Plan workflow effectively based on forecast and demand with our 3PL partners across Europe.
• Plan and track the shipment of final products according to customer requirements.
• Delivery of weekly and month end Financial and Operational report.
• Manage the dispute process and allocate resource to reduce further re-occurrence.

• Proven knowledge of operations within logistics or supply chain.
• Customer focussed with a proactive and solutions led approach.
• Confidence with communicating effectively at multiple levels.
• Commercially focussed with an understanding of budgets and how to achieve targets.
• Ability to remain calm while working under pressure and have a customer-oriented approach.
• Team supervision, development, or management experience.
• Advanced IT skills, particularly in Excel and ERP systems.
• Knowledge of Spanish, French or German would be beneficial.