Scheduling Operations Planner

Scheduling operations team

We're responsible for planning and co-ordinating the working day of Trade Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer. In order to plan repairs in as efficiently as possible we use our scheduling system Total Mobile Optimise, to ensure our diaries are filled to maximum capacity with minimal travel.

We have an exciting opportunity for a Scheduling Operations Planner to join our team on a fixed term contract for 12 months. You'll be based in Bracknell and will be responsible for arranging appointments for routine and emergency repair works for properties across the Group’s geography, using the in-house computer system.

You’ll work to ensure that all jobs are completed within the day’s framework, working with operatives, sub-contractors, internal and external customers through different forms of communication.

You’ll plan and co-ordinate the working day of Operatives to ensure all responsive, planned and cyclical works are appointed to the satisfaction of the customer, maximising efficiency and completing each task within the specified target time.

Working closely with Trade Supervisors, Housing Officers, Operatives and our Customer Contact Centre on a daily basis, you’ll support the continuous improvement of our service delivery ensuring all trade resources are utilised to their full potential, ensuring all repairs and services are carried out in accordance with the Landlords Tenancy Repair Obligations.

We’re looking for someone who is self-motivated and enthusiastic with good attention to detail, strong communication skills, an excellent telephone manner, and a flexible approach to work.

If you feel you have the necessary experience and skills to undertake this role we would like to hear from you