Regional Account Manager

Overview

At TD SYNNEX, we’re searching for a customer‑focused Regional Account Manager to drive operational excellence and build strong strategic relationships with key customers across Europe. This role serves as the primary operational contact and trusted advisor for strategic customers, ensuring exceptional service and operational excellence.

• Act as the primary operational contact and trusted advisor for strategic customers across the region.
• Build and maintain strong customer relationships, ensuring high levels of satisfaction, retention, and adoption of TDSYNNEX services.
• Serve as the escalation point for service‑related issues, driving timely resolution and effective stakeholder management.
• Monitor and manage operational performance against agreed Service Level Agreements (SLAs).
• Analyse service performance data and deliver regular SLA and operational reporting to customers.
• Lead monthly operational reviews and quarterly business review meetings with customers and internal stakeholders.
• Drive effective communication between customers and internal teams regarding service updates, process improvements, and system changes.
• Work closely with Operations, Supply Chain, Sales, Vendor Management, and other business functions to ensure seamless service delivery.
• Identify opportunities for continuous improvement and implement solutions that enhance customer experience and operational efficiency.
• Ensure operational processes are understood, followed, reviewed, and continuously improved.
• Support data integrity across internal systems and contribute to process optimisation initiatives.
• Proactively identify risks and challenges, driving corrective actions before they impact service delivery.
• Represent TDSYNNEX professionally in all customer interactions and internal engagements.

• Experience in Account Management, Customer Success, Service Delivery Management, Supply Chain Operations, or a similar customer‑facing role.
• A positive, proactive, and customer‑centric approach with the confidence to challenge constructively when needed.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication skills with the ability to influence at all levels of an organisation.
• Proven ability to manage complex customer issues and drive resolutions to completion.
• Strong analytical and problem‑solving capabilities.
• Experience managing or reporting against Service Level Agreements (SLAs).Ability to work independently while managing multiple priorities in a fast‑paced environment.
• Strong organisational and time‑management skills.
• Process‑driven mindset with a focus on continuous improvement and delivering results.
• Excellent attention to detail and data accuracy.
• Strong Microsoft Office skills, including Excel and Copilot.
• Experience working with CRM systems.
• SAP experience would be advantageous.
• Understanding of operational, logistics, supply‑chain, or service delivery processes would be highly beneficial.

Don’t meet every single requirement? Apply anyway.

• Hybrid working flexibility.
• Private healthcare, matched pension, enhanced parental & family leave.
• Paid time off for “Moments that matter.”
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Commitment to sustainability and building a greener future.
• Support for personal well‑being through seminars, events, and a global Life Empowerment Assistance Program.

If you need adjustments during the recruitment process, just ask.

We are an equal‑opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.