Product Manager, ActiveControl

Location:

Hybrid (2 days a week in our Bracknell office)

Basis Technologies is hiring a Product Manager to own the strategy and roadmap for Active Control and BDEx, two established, revenue-generating products trusted by some of the world’s largest enterprises to run business-critical SAP operations. Active Control automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations.

Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart and our go-to-market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4

HANA and cloud), and making sure the voice of the customer, not the loudest stakeholder, drives the roadmap.

This is a role for a product practitioner with genuine depth, not a generalist manager. Deep SAP expertise is not a prerequisite; a strong enterprise B2B software background is, and the SAP domain can be learned.

• Own the product strategy and roadmap: define and communicate a clear direction for Active Control and BDEx, grounded in customer insight, market and competitor research, and commercial priorities.
• Lead continuous discovery: run regular customer and prospect engagements, win and loss reviews and user research to identify the highest-value problems to solve.
• Prioritise across competing demands: balance new capability, customer enhancement requests, technical investment and ecosystem compatibility, such as SAP release cycles, into a coherent and defensible roadmap.
• Partner with go-to-market teams: work with Sales, Customer Success and Marketing on positioning, pricing input, launches, enablement, and supporting key deals and renewals.
• Manage stakeholders: engage executives, customers and partners, communicating the roadmap, trade-offs and progress clearly and credibly.
• Define and track outcomes: set success metrics across adoption, retention, expansion and satisfaction, and use them to steer the roadmap.
• Set delivery teams up to succeed: give Engineering and your Product Owner counterpart clear problem framing, context and priorities.

• Demonstrable experience in product management for enterprise B2B software.
• A track record of owning mature or established products, balancing innovation against the realities of a large installed base, long-term customer commitments and recurring revenue.
• Strong discovery and research skills: comfortable getting in front of enterprise customers, synthesising input and saying no with evidence.
• Experience applying lean product principles, using rapid prototyping, wire framing or mockups to test and validate solutions with customers before committing engineering effort.
• Commercially aware: you have worked closely with Sales and Customer Success and understand how product decisions affect pipeline, renewals and expansion.
• Data-informed prioritisation, and the ability to communicate a roadmap clearly to both technical teams and executive stakeholders.

SAP experience. Familiarity with the SAP ecosystem, for example change and transport management or S/4

HANA programmes, would be a real advantage, as would exposure to Dev Ops and ITSM tooling or the utilities sector. Not essential, the domain can be learned.

We enable every SAP-run business to manage change intelligently, no matter how complex their technology landscape. Our suite of Intelligent Change Management (ICM) solutions harnesses the collective intelligence of the SAP community to help business and technology change teams work together to explore, plan and execute business change imperatives. For over 25 years, we have helped equip, liberate and champion SAP change heroes at global leaders like Kimberly-Clark, 3M and Vistaprint.

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