Job Description & How to Apply Below
Bracknell, Berkshire | Enterprise SaaS | UC | Cisco | Webex | Cloud
Our client is looking for an experienced Senior Product Manager to take ownership of enterprise SaaS and cloud communications products.
This is a hands-on product role for someone who understands both technology and commercial outcomes. You’ll work closely with Engineering, Sales, Solutions, Projects and customers, helping decide what gets built, why it matters and how it delivers value.
We’re particularly interested in Product Managers with experience across Unified Communications, Cisco, Webex, UCaaS, CCaaS, Contact Centre, CX or enterprise communications platforms.
The Role
Working as a Product Owner within Agile development teams, you will:
Own, refine and prioritise the product backlog using JIRA
Translate customer and business requirements into clear product features
Help shape the quarterly product roadmap
Make product decisions around priorities, functionality and delivery
Work closely with Software Engineering throughout Agile sprints
Balance customer requirements, technical considerations and commercial priorities
Manage competing requirements and product escalations
Work with Sales and Solution Consultants on bids and customer opportunities
Support Project and Implementation teams with product plans and delivery timelines
Prioritise product enhancements, defects and improvements
Lead customer product demonstrations, webinars and roadmap sessions
Run user forums and gather meaningful customer feedback
Help drive adoption of new features and platform capabilities
What We're Looking For
You’ll ideally have:
3–5+ years' Product Management experience
Strong experience working as a Product Owner within Agile software development
Enterprise SaaS / Cloud product experience
Knowledge of Unified Communications / UCaaS / CCaaS / Contact Centre / CX
Exposure to technologies or ecosystems such as Cisco and Webex
Strong experience with JIRA or similar Agile tools
Experience working directly with software engineering teams
Commercial awareness and the confidence to make product decisions
Strong customer-facing and stakeholder management skills
The ability to communicate technical products clearly to non-technical audiences
Education
We are looking for a strong academic background, ideally:
Degree educated with a 2:1 or above
Strong A-Level, BTEC or equivalent pre-university results
The Person
We're not looking for someone who simply maintains a backlog.
We want a Product Manager who asks why, challenges priorities and understands that a successful product has to work technically, solve a genuine customer problem and make commercial sense.
You'll be comfortable talking to an engineer about functionality in the morning, discussing a customer requirement with Sales in the afternoon and presenting the product roadmap to a client the next day.
Location
Bracknell, Berkshire
The position is based at the company's Bracknell headquarters, with some UK and international travel where required.
Relevant backgrounds:
Product Manager | Senior Product Manager | Product Owner | SaaS | UCaaS | CCaaS | Unified Communications | Cisco | Webex | Contact Centre | CX | Cloud Communications | Telecommunications | JIRA | Agile | Enterprise Software
Position Requirements
10+ Years
work experience
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