Project Manager, Operations Management, Client Relationship Management

The role of this Project Manager on our Waitrose operational team will be taking full ownership of POS and digital screen briefs from briefing through to final delivery. You will manage client relationships, oversee timings and approvals and ensure all deliverables are accurately tracked and delivered within agreed SLAs.

Key Responsibilities:

Client Management

• Main client POC for brief owner (specific brief management)
• Ensures client is kept well informed of project status, flagging any concerns and/or challenges
• Provides regular updates to client and Senior Delivery Manager regarding status of projects, delays, challenges and issues
• Liaise with client teams to manage and resolve any related queries.

Project Management

• Project manages brief from brief development, through to production and delivery
• Interrogates briefs and liaises with client to ensure all relevant information is clarified and confirmed before proceeding
• Ensures briefs and deliverables are logged into required systems (Storyteq/Media Centre)/ Monday boards correctly and timely
• Agrees and manages timings with client, creating critical path dates for all campaigns under your management
• Managing the full print production process in line with ITG standards
• Provide administrative excellence in all invoicing, work-in-progress updates, briefing and supplier management
• Manages client approvals, ensuring these are documented and data captured on STQ, as well as ensuring amends are clear (and make sense) before briefing into production
• Delivers jobs within required deadline; adheres to SLA/agreed response times
• Produce guidelines for branches to ensure the correct implementation and compliance.

Print Management:

• Explore print suppliers via the RFQ process to ensure we’re getting the most competitive rates. A focus on POS volume reduction and cost savings to meet our cost saving objectives is key

Internal ITG

• Regular catch-ups with studios and production managers for full brief visibility
• Keeping the WIP up to date with all jobs and costing
• Attending key weekly meetings – both internal and client facing
• Liaise with other stakeholders, suppliers and teams to ensure POS materials are produced on time and in line with briefs and objectives.

Tracking & Reporting

• Ensures agreed processes are adhered to, and accurate use of Storyteq and Media Centre is followed to allow robust data capture to support reporting, whilst providing a clear audit trail

Financial

• Managing PAYG quotes in line with internal approval processes for briefs under your management

• Point of sale and in store communications subject matter expert: understanding, knowledge and experience of POS including end to end production and process management both on and offline.
• Proficient in project management, planning and workflow
• Good understanding of print management
• A friendly, positive team player
• Strong interpersonal/communication skills
• Committed to high-quality output and service, with an eye for detail
• Strong organizational skills, with the ability to multi task
• Able to handle challenging situations and act appropriately
• Experience in internal and external stakeholders’ management including the briefing and commissioning of agencies and suppliers
• Excellent briefing, commissioning, proofreading and editing skills. Attention to detail and restless in delivering high levels of accuracy, consistency, legal and safety compliance and house style
• Fluent in Excel and Google Drive applications

What I need to do:

• Ensure you’re on top of your briefs – fully aware of statuses and managing client expectations in regard to timings of reviews and final approvals.
• Maintaining excellent customer service through outstanding project management – solving issues as and when they arise and making sure that delivery is right…