Customer Service Representative

Customer Service Representative

Permanent

£26,000

Bracknell

Full time – 9am – 5.30pm (Mon – Fri)

My client is looking for a Customer Service Representative
, to join a busy team in the furniture design industry.

They are looking for a professional to assist with customer concerns, answer questions, and provide information about their products and services. As a brand ambassador, you will manage customer interactions, respond to phone and email inquiries, and maintain accurate records to ensure the best possible customer experience.

• Handling customer queries, providing a premium first impression and professional service
• Manage inbound telephone enquires as well as responding to customer emails and live chats
• Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales, this may involve leasing with suppliers to get to an appropriate resolution
• Identify and assess the customers needs and follow the correct processes to achieve a resolution within the companys SLAs
• Proven/demonstrable experience of dealing with complex customer queries
• Be able to demonstrate how well you work under pressure and adapt to changing requirements
• Confidence making telephone calls and a great telephone manner
• Excellent communication skills, both written and verbal
• Excellent Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
• Ability to put customers at ease and build rapport and credibility with them

• GCSE Maths and English

• Free on-site parking
• Pro-rata of 20 days holiday
• Generous staff discount after 6 months of service
• Regular office social events
• In-house training and development to support your growth
• Workplace pension scheme