Customer Service Coordinator

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

Main Responsibilities:

Handle inbound and outbound calls from customers to an exceptional standard.
Address queries related to the finance application process.
Assist customers with the completion and submission of finance applications.
Maintain accurate records of interactions, applications, and transactions.
Ensure all documentation is complete and adheres to legislative requirements.
Resolve Customer or Retailer complaints and issues promptly and effectively.
Coordinate with other departments to ensure customer satisfaction.
Develop and maintain positive relationships with retailers and customers.
Provide support to dealerships in managing finance applications and customer queries