Order Fulfillment Specialist

Technogym invites the shortlisted candidate to join the Order Fulfilment & Logistics team based at our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time, focusing on the premium customer journey, executing order‑to‑cash processes, and ensuring a seamless and well‑communicated process flow.

Order Fulfilment & Logistics Specialist responsible for managing order-to-cash processes, delivery & snagging, stock optimisation, CRM updates, TG Care Activities, and post‑delivery surveys.

• Guarantee precise and timely order processing, ensuring governance and compliance across the order‑to‑cash cycle.
• Deliver a premium customer experience, managing customer journey touch points.
• Plan and manage delivery via the logistics portal, including date management, D&I job assignment, and activity closing.
• Optimise free stock and manage purchase orders to HQ, ensuring proper stock movement.
• Maintain an accurate order portfolio, avoiding expired backlog and liaising proactively with Sales to prevent backlog slippage.
• Update the CRM system with all relevant customer service data.
• Manage TG Care Activities and provide timely feedback to customer enquiries.
• Conduct post‑delivery surveys, assess satisfaction, and proactively resolve issues.

Passionate about fitness, proactive, detail‑oriented, with strong time and workload management skills. Excellent telephone and written communication, and system savvy (SAP, Outlook).

• Proven experience in Order Management, Customer Service, or a related role in a fast‑paced, customer‑centric environment.
• Minimum 2–3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent verbal and written communication, active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical, structured approach with strong problem‑solving skills.
• Familiarity with local VAT and fiscal regulations.
• Exceptional time management and resilience.

• Competitive salary.
• Annual bonus scheme.
• High‑end and up‑to‑date tools.
• On‑site premium showroom and staff gym.
• 25 days annual leave (increasing with service) plus UK bank holidays.
• Free parking.
• Free premium Italian coffee.
• Pension and life assurance scheme.
• Private medical insurance.
• Corporate wellness programme and benefits.
• Retailer discounts portal and partner benefits.
• Employee assistance programme.
• Employee purchase scheme.
• Comprehensive induction programme.
• Promotion from within our priority.
• Great people.

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.