Recoveries Administrator

We are seeking a proactive and detail-oriented Recoveries Administrator to join a busy and fast-paced operations team. This is an excellent opportunity for someone with strong customer service and account management experience who enjoys problem-solving and working in a target-driven environment.

In this role, you will be responsible for supporting customers with overdue accounts, managing recovery processes, and helping to achieve positive customer outcomes while ensuring compliance with internal procedures and regulatory standards.

Job Title: Recoveries Administrator

Location: Wokingham

Salary: Up to £30,000 per annum

• Contact customers primarily via telephone, but also email, and written correspondence regarding outstanding balances and overdue accounts
• Negotiate payment arrangements and work with customers to reach suitable resolutions
• Handle a high volume of inbound and outbound customer interactions professionally and efficiently
• Monitor and manage outstanding recovery cases, ensuring actions are completed within agreed service levels
• Escalate complex or high-risk cases to management with clear recommendations
• Maintain accurate and up-to-date records across internal systems and databases
• Liaise with third-party suppliers, agencies, and external partners where required
• Support wider administrative tasks including payment allocations and account reconciliations
• Ensure all activity is carried out in line with company procedures, FCA guidelines, and regulatory requirements
• Contribute positively towards team objectives, recovery targets, and customer service standards

• Previous experience within recoveries, collections, customer account management, or financial administration
• Comfortable working in a fast-paced, target-driven environment
• Strong communication skills with a professional and confident telephone manner
• Excellent organisational skills and high attention to detail
• Ability to prioritise workloads and manage multiple cases effectively
• Competent using Microsoft Office applications including Outlook, Word, and Excel
• Experience using internal systems, CRMs, or account management platforms
• Ability to handle sensitive customer conversations with empathy and professionalism

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.