Customer Service Advisor

Interested in this role? You can find all the relevant information below.

£22,000 - £28,000 OTE – depending on experience.

At Fonehouse we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, this may be the opportunity for you.

We work with large network providers to bring great mobile phone deals to our customers. We have a base of million customers with our online business equating to over 70% of our sales. These roles within our contact centre will be supporting the success of this business by being the first point of contact for our valuable customers.

• Providing exceptional customer service to new and existing customers via communication channels (live chat, telephone and email).
• Working under own initiative and alongside fellow team colleagues.
• Achieving realistic key performance indicators and targets.
• Providing solutions on a first-time resolution basis.

• Experience of working within a customer service industry.
• Great knowledge of Microsoft Office 365 products.
• Excellent verbal and written communication skills to deal with calls, live chat and email.
• Ability to work in a fast‑paced industry.

• Competitive salary.
• Individual monthly bonus based on performance.
• Opportunity for career progression.
• 22 days holiday plus bank holidays.
• Pension scheme.
• Social activities.
• Free parking.

• Permanent contract.
• 7.5‑hour shift.
• Occasional weekend working.

Want to work somewhere where you are valued as a team member? If you think you have what it takes to be a member of our Customer Service team, then please apply now.