Customer Service Advisor

Overview

£22,000 - £28,000 OTE - depending on experience. At Fonehouse we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

• Providing exceptional customer service to new and existing customers via communication channels (live chat, telephone and email).
• Work under own initiative and alongside fellow team colleagues.
• Achieve realistic key performance indicators and targets.
• Highly motivated to provide solutions on a first-time resolution basis.

• Experience in a customer service industry.
• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills, both verbal and written, to handle calls, live chat, and email.
• Ability to work in a fast-paced industry.

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking

• Permanent Contract
• 7.5-hour shift
• Occasional weekend working

If you think you have what it takes to be a member of our Customer Service team, then please apply now.