Customer Service Associate

Our client is looking to enhance their team and currently has an exciting opportunity for an experienced Customer Resolution Associate to join their growing organisation based in modern offices in the Bracknell area.

Working within this servicing environment, this role offers the opportunity to make a genuine difference to customers by delivering positive outcomes and exceptional service. You will work closely with customers, colleagues, and stakeholders to resolve enquiries, support customer journeys, and ensure the highest standards of customer care are maintained.

This is an excellent opportunity for someone with strong customer service experience who enjoys problem-solving, building relationships, and delivering fair and customer-focused solutions within a regulated environment.

Key Responsibilities

Investigate and manage customer concerns and enquiries in a fair, professional, and timely manner.

Deliver positive customer outcomes while ensuring compliance with company policies and regulatory requirements.

Manage and prioritise customer communications to ensure service levels are consistently achieved.

Support the Customer Resolution Manager with case management and customer service initiatives.

Identify trends and opportunities to improve customer experience and internal processes.

Work collaboratively with internal departments to resolve customer matters efficiently.

Assist with customer information requests and regulatory processes when required.

Maintain accurate records and documentation throughout the customer journey.

Ensure adherence to Consumer Duty principles and relevant FCA regulations.

About You

The successful candidate will have:

Previous customer service experience within a telephone-based environment.

Experience with in Financial Services, Mortgage Servicing, Banking, Insurance, or another regulated sector would be advantageous.

Excellent communication and relationship-building skills.

A confident and professional telephone manner.

Strong organisational skills with the ability to manage multiple priorities.

Excellent attention to detail and problem-solving abilities.

A genuine passion for delivering outstanding customer service.

Good working knowledge of Microsoft Office applications.

What Our Client Offers

Modern offices in Bracknell

A supportive and collaborative working environment

Career development opportunities within Financial Services

Ongoing training and professional development

Competitive salary and benefits package

If you are passionate about customer service and enjoy helping customers achieve positive outcomes, we would love to hear from you.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation.

If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.