Homeownership Services Officer

Job Title:

Home ownership Services Officer

Location:

Bracknell (Hybrid Working)
Permanent Vacancy
£36,986 per annum

Hours:

Full-time, Monday to Friday

About the Role
We are currently recruiting for an experienced Home ownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and home ownership experience to support the delivery of a high-quality service to residents.

Key Responsibilities

Manage a portfolio of leasehold and shared ownership properties
Provide advice and support to homeowners on service charges, leases, and related queries
Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
Investigate and resolve complex customer queries and complaints
Work closely with internal teams including finance, legal, and property services
Ensure compliance with relevant legislation and policies Requirements

Previous experience in a home ownership or leasehold services role within a Local Authority or Housing Association
Strong knowledge of leasehold legislation and service charges
Excellent communication and customer service skills
Ability to manage a busy caseload independently

PLEASE NOTE:

All applications are monitored and shortlisted candidates will be contacted via phone call or email