Homeownership Services Officer
Job in
Bracknell, Berkshire, RG12 0AB, England, UK
Listed on 2026-07-06
Listing for:
Vox Network Consultants
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager -
Real Estate/Property
Business Administration
Job Description & How to Apply Below
Location: Bracknell (Hybrid Working)
Permanent Vacancy
36,986 per annum
Hours: Full-time, Monday to Friday
About the Role
We are currently recruiting for an experienced Home ownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and home ownership experience to support the delivery of a high-quality service to residents.
Key Responsibilities
- Manage a portfolio of leasehold and shared ownership properties
- Provide advice and support to homeowners on service charges, leases, and related queries
- Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
- Investigate and resolve complex customer queries and complaints
- Work closely with internal teams including finance, legal, and property services
- Ensure compliance with relevant legislation and policies
- Previous experience in a home ownership or leasehold services role within a Local Authority or Housing Association
- Strong knowledge of leasehold legislation and service charges
- Excellent communication and customer service skills
- Ability to manage a busy caseload independently
All applications are monitored and shortlisted candidates will be contacted via phone call or email.
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