Complaint Officer

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

We’re looking for a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.

If you’re confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer’s kept in the loop, this could be the role for you.

You’ll act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.