Customer Service Operator

Health Hero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and we have an opportunity for a day shift role - Monday, Wednesday, Thursday, Friday and Saturday: 09:00–17:00; (Tuesday and Sunday will be your days off).

• Act as the first point of contact for incoming calls, dealing with queries effectively.
• Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
• Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
• Accurate recording and storage of information in line with company policies.

• Excellent customer service skills and strong attention to detail.
• Strong verbal and written communication skills.
• Prior experience in call handling or contact center work is desirable, but full training will be provided.
• High emotional intelligence with the ability to empathise with patients.
• Proficient in Microsoft Office applications.

• You will receive ongoing training and support
• Opportunity for career progression
• Company Pension scheme
• Life Insurance
• Access to Health Hero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 28 days holiday (inclusive of UK bank holidays)
• Pizza lunches and free snacks
• Free parking

We are a Real Living Wage Employer and our hourly rates of pay start at £13.45 plus additional uplift of £1-2 per hour for evening work.