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Escalations Specialist | Resolve Complex Cases; Hybrid

Job in Bracknell, Berkshire, SL5 8RU, England, UK
Listing for: Marc Daniels
Full Time position
Listed on 2026-10-11
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Finance & Banking
Salary/Wage Range or Industry Benchmark: 25000 - 35000 GBP Yearly GBP 25000.00 35000.00 YEAR
Job Description & How to Apply Below

Marc Daniels in Bracknell is seeking an Escalations Specialist to join a small team within Customer Service. The role focuses on resolving complex customer escalation cases, including involvement with legal, investigations and occasional site visits.

This is a hybrid role with emphasis on empathy, case resolution within SLAs, and staying compliant with FCA and Consumer Duty regulations.

We have an opening for a Escalations Specialist | Resolve Complex Cases (Hybrid) in Bracknell, England, United Kingdom within Management & Operations, Sales.

This is a genuine position to take on the Escalations Specialist | Resolve Complex Cases (Hybrid) role at Marc Daniels.

As a Escalations Specialist | Resolve Complex Cases (Hybrid), you will play an important part at Marc Daniels in Bracknell, England, United Kingdom.

We invite applications for the Escalations Specialist | Resolve Complex Cases (Hybrid) position located in Bracknell, England, United Kingdom.

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