Credit Controller (Maternity Cover - up to 14 months

Credit Controller (Maternity Cover - up to 14 months)

• Opening new customer accounts, across the Shorts Group entity portfolio, according to the Shorts Group policies – using credit checking agencies and land registry information where necessary (with credit limits being agreed by Line Manager).
• Ensuring up to date credit reports are uploaded to customer records in Sage 200. All credit reports must be reviewed as a minimum of every 12 months.
• Processing of all monies received whether directly into the bank accounts or via cheque.
• Reconciliation and posting of all credit card receipts from Sage pay or card net.
• Taking credit card payments from customers and entering on Sage.
• Raising of invoices within Sage when required.
• Producing customer statements at month end and integrating with invoices from other accounting systems and distributing.
• Production of weekly on stop and over credit limit reports for review by Line manager.
• Processing of the direct debit report (ensuring full reconciliation to bank). Collect bounced DDs by other means.
• Debt chasing and if necessary, progress (final demand letters). Legal proceedings to be approved by Line manager.
• Responding to customer queries and resolving any credits necessary.
• All other duties as reasonably required

• 2-3 years Credit Control experience.
• Excellent communication and interpersonal skills.
• Must possess excellent organisational skills, meeting deadlines, plan and prioritise workloads.
• High level of accuracy is essential, seeking clarity when required and taking responsibility for own work. Analyse information correctly to resolve problems effectively.
• Have a good knowledge of accounting packages and Microsoft Excel/Word. Preferably Sage 200 experience but not essential.
• Must be a good team player or work we l under own initiative.
• Demonstrate understanding and works to exceed customer expectations.
• Must possess excellent negotiation skills and be effective at managing relationships at all levels.

Credit Controller (Maternity Cover - up to 14 months)