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IT Service Delivery Manager — Lead Service Desk; Hybrid
Job Description & How to Apply Below
A growing Managed Services Provider in Bracknell is seeking an IT Service Delivery Manager to lead their 7-person service desk team. The role involves overseeing day-to-day operations, ensuring SLAs and KPIs are met, and acting as the senior escalation point for technical issues. With a collaborative culture and focus on customer satisfaction, this position offers a hybrid working model, requiring office presence 3 days a week.
Ideal candidates will have strong service management and people development experience.
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