Oracle Database Application Support Team Lead

• Full-time

We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically, while providing technical leadership and direction to a team of analysts. The role supports 100+ customer environments, including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.

Please note, role can be remote or hybrid, subject to location.

• Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
• Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
• Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
• Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
• Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
• Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
• Maintain and improve technical documentation, runbooks, and support procedures

• Function as the primary escalation point for complex Oracle and application‑related issues.
• Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction.
• Set technical standards and best practices for database administration and application support.
• Review and quality‑check technical changes before implementation.
• Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.
• Engage directly with customers as lead to schedule work and manage conflicting priorities.
• Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
• Provide recommendations to customers on stability, performance, resilience, and upgrade planning.
• Identify inefficiencies within the service and directly contribute to:
  • Scripted maintenance
  • Automated health checks
  • Standardised deployment and upgrade processes
• Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
• Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.

• Strong hands‑on experience with Oracle Database administration, including upgrades and patching (single‑instance environments).
• Supporting Local government customers that use Revenues and benefits or Housing solutions.
• Proven experience installing and supporting software on Linux, Solaris. Experience on Windows is a bonus.
• Hands‑on deployment and support of Apache Tomcat‑based applications.
• Experience working in live customer environments, providing production support.
• Practical experience using ITSM tools such as Ivanti, Service Now, or similar.
• Ability to lead technically while remaining operationally involved.
• Strong customer communication skills across video, telephone, and email.
• Eligibility for UK Security Clearance.
• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience implementing scripted database and application backup and recovery processes.
• Understanding networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• Afantast…