Strategic Account Manager - FMCG Supply Chain

Overview of the role

The Strategic Account Manager is responsible for driving Client Health, Insight, Value Creation, and Revenue Growth with a portfolio of our key clients. The overall objective is ensuring that our clients derive best value from the Circana Supply Chain tools and solutions; through insight and action from factory to shelf using our best‑in‑class technology, analytics and data, ultimately improving availability and driving sales.

You will be joining our Supply Chain Knowledge Centre, within Circana. Supply Chain and Retail Execution have seen numerous challenges and disruptions, and with the explosion of Omni‑Channel our capabilities have never been more relevant. You will be working with some of the UK’s leading FMCG companies, and most recognised brands. In this role you will work alongside a team of Account Managers and be mentored, trained, and supported to become a high performing member of the team.

This role will include working regularly with clients both remotely, and with occasional travel to their offices within the UK.

The candidate will also be expected to attend periodic team meetings, including at our Bracknell office.

• Consult with clients to understand their key objectives and challenges, to identify what is most important to them.
• Work collaboratively with clients in translating data and analysis into insight and action, providing optimum value from Circana tools and solutions.
• Drive usage and adoption of our products and services, through client onboarding, training and support.
• Build high quality relationships and Joint Business Plans to drive value delivery.
• Document value delivered through Scorecards and Success Stories.
• Delivery of contract renewals (in partnership with Commercial Directors) and igniting growth through business consultancy and identifying opportunity for expansion.
• Core KPIs – Client Health Scores, Contract Retention, Revenue & EBITDAC growth.

• There are no direct reports to this role, you will work in a team and report to a Senior Account Manager / Director.

• Excellent people skills and ability to build strong relationships with customers at all levels and across many functions.
• Strong analytic and data analysis skills ideally gained through experience with EPOS or syndicated data (e.g. NIQ or Circana), with a focus on Supply Chain metrics.
• Experience of working within a CPG or Retailer in a Commercial, Category or Supply Chain role is highly valued.
• A solid understanding of Supply Chain forecasting and replenishment policies and practices.
• Working knowledge of enterprise software applications (e.g. SAP, Retail data portals) would be advantageous.
• Strong project and workload management skills, and proactive management of internal and external stakeholder expectations.
• Demonstrates planning, leadership, communication, interpersonal and presentation skills.
• Seeks out and engages in learning opportunities to continually develop skills.
• Proficiency across MS tools;
  Excel, Word, PowerPoint, Teams is a must.

Circana is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross‑industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

• Stay Curious – We are hungry to learn and grow, individually and with our teams. As persistent problem solvers, we ask "what has to be true?" to make things happen. We experiment and consider new ways to innovate, raise the bar across our teams, and believe there is always room for improvement.
• Seek Clarity – We embrace complexity and derive meaning from complex information to create clear direction. We leverage data, science, and technology to break complexity into manageable chunks to surface opportunities, prioritize the highest impact areas and inspire action.
• Own…