Oracle Database and Application Support

Job Description

Role can be remote or Hybrid, subject to location.

Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on‑premises, private, and public cloud‑based systems.

• Apply software updates and perform technology upgrades.
• Conduct installations of new software and troubleshoot related issues efficiently.
• Proactively review metrics and address potential database performance and backup concerns.
• Communicate professionally with customers and provide innovative solutions.
• Collaborate within the team, share workloads, and foster a supportive environment.
• Collaborate with broader IT support teams like Networks, UNIX, Cloud Ops, etc.
• Identify areas of improvement where outcomes can be improved for customers through automation, enabling efficiency in processes, etc.

• Experience with Oracle Database Management including upgrades for single‑instance environments.
• Experience installing and maintaining software on Solaris, Linux, or Windows Server.
• Deployment of Apache Tomcat‑based web applications, enhancing web services capabilities.
• Strong aptitude in direct customer interaction via video, telephone, and email.
• Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics.
• Familiarity with ITSM process and ability to leverage modern ITSM tools like Service Now, Ivanti or similar.
• Eligibility for UK Security Clearance
• Expertise in Apache Web Server configuration and management, optimizing web app performance.
• Proficiency in Unix shell scripting, streamlining administrative tasks and automation.
• Familiarity with Ansible set up and managing and implementing Ansible roles as part of automation.
• Experience in scripted database and software backups and recovery, ensuring data security.
• Knowledge of Microsoft IIS Web Server configuration and management.
• Understanding of network architecture, bolstering infrastructure expertise.
• Oracle Certification.

• Private Medical Cover funded by NEC for Employees (option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4× basic salary life assurance cover funded by NEC (option to increase cover at an additional cost).
• A Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• A valuable employee assistance programme covering all areas of life.
• Free access to Linked In Learning for all employees. Over 15,000 courses.

Candidates must demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.