AI and Digital Solutions Engineer

Department / Business Unit Baines Simmons /Operations

Reports To Operations Director

Direct Reports None

Grade / Band Graduate

Location UK Hybrid (Bracknell)

Employment Type

Full-time

Budget Responsibility None

Trust Flight’s Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly.

This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications — including course joining instructions, certificates, course materials, and Microsoft Teams setup.

The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures.

• Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period.
• Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign‑off.
• Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop.
• Escalate to Operations Director for significant new vendor contracts, material changes to client‑facing communications, or solutions that touch personal or sensitive data.
• Cross‑functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions.
• Scope covers Operations as the primary function, with cross‑functional remit extending to Business Development and Product from day one.

• Operations Director — regular check‑in on priorities, solution sign‑off, and strategic alignment.
• Operations Coordinators, Admins & Consultants — day‑to‑day requirements gathering, testing, and adoption support for new workflows.
• IT & Engineering — technical governance, data security review, and integration support where required.
• Senior Leadership Team — periodic reporting on operational efficiency gains and automation ROI.
• Business Development Team — automation of proposal generation, CRM workflows, and pipeline reporting.
• Product Team — digital tooling support for product feedback loops, release communications, and internal reporting.

• Training & Consultancy Clients — automated and semi‑automated communications for joining instructions, certificates, course materials, and Teams invitations.
• Contractors & Freelance Consultants — digital onboarding, contracting, scheduling notifications, and engagement management.
• Software & Platform Vendors — procurement, configuration, and ongoing management of automation and scheduling tools.

• Audit and map current operational workflows — including consultant scheduling, travel booking, contractor contracting, and client communications — to identify automation and AI opportunities.
• Design and build end‑to‑end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team.
• Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties.
• Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting…