Engineering Support Graduate Assessment

Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on July 2nd, to find the best STEM graduates to join our Engineering Support team.

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for:

We are looking for STEM graduates with a genuine passion for technology to join our fantastic global Support team.

As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.

Location:

This role is based in our head office in Bracknell, Berkshire.

• Maintaining ownership of incidents from the initial customer report to resolution.
• Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
• Delivering software or infrastructure updates.
• Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
• Maintaining a commitment to keeping customers informed and building and maintaining relationships of trust with customers.
• Providing excellent customer service at all times.

• Bachelors degree/equivalent in STEM or Computer Science related subject.
• Experience communicating technical information to a variety of technical and non-technical people.
• Highly technically able.
• Strong problem solving skills.
• Good experience of delivering customer service.
• Great spoken and written communication skills.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.