Senior Specialist, Release and Requirements Management (d​/f​/m) – CSI DCIS

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers, providing them with sector expertise, best-in-class account management, and the most innovative products & solutions. Discover the unique, international spirit of DHL, where your commitment is recognized and rewarded.

Senior Specialist, Release and Requirements Management (d/f/m) –  CSI DCISCSI Function:
Digital Customer Interactions and Sales (DCIS)
Contract Type:
Permanent

Employment Type:

Full-time

Work Mode:
Hybrid

Location:

DHL Innovation Center, Troisdorf, Germany or Bracknell, England Recruiting Contact: CSI Recruiting Team recruiting.dpbh Application

Digital Customer Interactions & Sales focuses on creating outstanding digital interactions for our customers and enabling digital sales for our business units. This includes responsibility for our group website , where we manage content authoring, technical platform development, and constantly evolve the most important customer journeys. We use digital analytics and CX/UX research to continuously enhance our digital offering. With dedicated search engine strategies, we improve the visibility of our brand.

In addition, we are responsible for the coordinated management of key technology partners.

The primary purpose of the Senior Specialist Release and Requirements Management is to support the smooth and continuous run of the  digital platform. You will be responsible for release management as well as supporting the implementation of change requests up to their realization together with our respective technology providers.

What’s your role:
Lead the overall release process together with internal/external technology partners

Communicate throughout the entire release process to stakeholders

Prepare required decisions around the release process (e.g. hotfixes) for management

Improve the release process by further automating tasks and recommending process changes whilst keeping the quality of releases up Collect change requests/ requirements for members of the Digital Experience Platform from various teams and stakeholders (BUs, countries) across the Group Support in the organization, clustering (e.g. content, technical features, etc.) and prioritizing backlog with team members

Support in the continuous improvement of Platform Delivery processes

Support in the communication of platform backlog, roadmap planning and release notes to stakeholder community

Create and maintain test automation suites

Provide technical support to DHL content editorial community

What We’re Looking For At least 2-3 years of experience in a relevant field

University degree in IT, Digital Marketing, Business Administration or similar

Ideally, knowledge and understanding of website technologies and CMS (Adobe AEM preferred)
Experience in writing and managing requirements as well as follow-through of delivery through Quality assurance processes.

Experience in engaging stakeholders and working with third parties (e.g. agencies)
Being able to talk to business and IT, without the need to be an IT specialist

Good organizational and project management skills; detail-oriented

Understanding of DHL Group, its customers and its products is preferable

Good communication skills and proactive behavior

Excellent written and spoken business English.

Your contact:

Interested in this opportunity?

If you have any questions regarding the job, please feel free to reach out to  your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).Apply now! We are looking forward to your application!

As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

Job Summary Job number: AV-357739