Senior Maintenance Technician

Job Title: Senior Maintenance Technician

Duration: Permanent

Reports to: Head of Maintenance

Location: Bracknell HQ

NEP UK, part of the NEP Worldwide Network, is a global leader in outside broadcasting, remote production, and media workflow solutions. Known for delivering high-quality broadcasts for clients like The Grand National, Wimbledon Championships, Premiership Football, Squid Games, and Love Island, NEP UK prides itself on its innovative technology, passionate team, and unwavering commitment to excellence.

With over 4,500 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.

The Senior Maintenance Technician is responsible for coordinating the day-to-day maintenance administration and logistical activities that support the reliability, repair and operational readiness of NEP UK's broadcast equipment, including OB trucks, flypacks and associated production systems.

Working closely with the Head of Maintenance, the role acts as the central coordination point for equipment entering and leaving the maintenance process. This includes managing repair workflows, booking equipment into and out of maintenance, coordinating external repairs, maintaining accurate asset records, ordering parts and consumables, and ensuring maintenance data is complete and up to date.

The Senior Maintenance Technician also supports the wider maintenance function by monitoring upcoming vehicle returns, coordinating preventative maintenance activities, maintaining stock levels and ensuring statutory testing and certification records remain current. The role requires excellent organisational skills, attention to detail and the ability to manage multiple priorities while supporting a structured, data-driven maintenance operation.

• Book equipment into maintenance using Easy Job, ensuring accurate fault descriptions and asset information are recorded.
• Manage the booking out of repaired equipment, ensuring repairs are correctly documented and assets returned to service.
• Update asset records, including serial numbers following equipment exchanges, and ensure obsolete equipment is correctly recorded as disposed.
• Maintain accurate maintenance records to support asset history and lifecycle management.
• Ensure maintenance documentation is completed accurately and consistently.

• Raise manufacturer support cases and Return Material Authorisations (RMAs).
• Coordinate equipment returns to manufacturers and approved repair partners.
• Prepare equipment for shipment, ensuring items are securely packed, labelled and documented.
• Arrange courier collections and deliveries for repair items.
• Create commercial invoices and export documentation for shipments outside the UK where required.
• Receive repaired equipment back into the business and ensure all repairs are checked and processed correctly.
• Monitor repair turnaround times and provide updates to the Head of Maintenance.

• Raise Purchase Orders through Proactis for repairs, shipping costs and replacement parts.
• Process goods received against Purchase Orders.
• Order replacement parts and consumables from approved suppliers.
• Maintain appropriate maintenance stock levels for commonly used items.
• Coordinate engineer requests for parts requiring project or job number allocation.
• Assist with supplier quotations and repair cost tracking.

• Review weekly OB truck, tender and flypack reports to identify equipment requiring attention before returning to base.
• Coordinate incoming maintenance workload with the Head of Maintenance and Engineering team.
• Assist in scheduling preventative maintenance activities.
• Support preparation of equipment for upcoming operational deployments.
• Monitor outstanding maintenance activities and follow up where necessary.

• Download and maintain PAT testing records from maintenance testers.
• Ensure PAT records are stored correctly and retained within company systems.
• Work closely with the Electrical Department to ensure:
  • OB Trucks maintain valid EICR certification.
  • PAT testing remains current.
  • Compliance documentation is available for operational use.
• Support maintenance compliance audits where required.

• Maintain accurate repair, shipping and maintenance records.
• Ensure repair histories remain complete and traceable.
• Assist in producing maintenance reports and repair status updates.
• Identify recurring repair themes and communicate trends to the Head of Maintenance.
• Support continuous improvement of maintenance processes and reporting.

• Work closely with the Head of Maintenance and Engineering department.
• Liaise with manufacturers, suppliers, logistics providers and external repair vendors.
• Communicate repair status, shipping updates and maintenance…