Pensions Operations Manager (DC)

My client is a leading Occupational Pensions Consultancy who, due to growth and promotion, are looking for an experienced Pensions Operations Manager to lead a Defined Contribution (DC) administration function.

This is an outstanding opportunity for a senior pensions professional to take ownership of service delivery, lead and develop high-performing teams, drive operational improvements, and play a key role in shaping the future direction of a growing pensions administration business.

As Pensions Operations Manager, you will be responsible for leading a DC administration team, ensuring the delivery of a high-quality, compliant and efficient service to members and clients.

Working closely with senior stakeholders, you will drive continuous improvement, develop people and processes, and help deliver operational and commercial objectives.

• Lead, coach and develop administration managers and their teams
• Drive quality, efficiency and operational excellence
• Oversee complex member administration activity and complaint resolution
• Manage recruitment, performance, engagement and development initiatives
• Build strong relationships with clients and key stakeholders
• Contribute to new business, tender submissions and client presentations
• Identify process and systems improvements
• Support strategic change and transformation projects

To be successful, you will have:

• Extensive Defined Contribution pensions administration experience
• Strong technical knowledge of DC schemes
• Previous team leadership and people management experience
• Experience handling complex pension administration matters
• Excellent communication and stakeholder management skills
  
  Strong knowledge of governance, compliance and quality standards
• Commercial awareness and client-facing experience
• APMI qualification or equivalent experience would be advantageous

• Senior leadership position
• Genuine influence over operational strategy and delivery
• Hybrid working environment
• Clear opportunities for career progression
• Supportive and collaborative culture
• Opportunity to make a significant impact within a growing business