Middle Office Manager

Description

At Xe, we live currencies. We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.

Xe was one of the first businesses built on the internet, having begun its life in Canada in 1993 as Xenon Laboratories. Our Universal Currency converter was launched in 1995 and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide. In 2015, Xe was purchased by Euronet Worldwide, Inc. (Nasdaq: EEFT), and joined forces with Euronet's HiFX brand, a leading international money transfer business, to offer Xe's users access to reliable money transfer services as well as currency information under the Xe brand.

Today, our platform is used by thousands of businesses from small-to medium-sized enterprises, to Fortune 500 companies.

We continue to have ambitious growth plans as we work towards becoming the world's most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.

We're proud of what we do and how we do it, but most importantly why we're here. We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important.

OUR PRINCIPLES

• AMBITION
  - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY
  - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• COMMUNITY
  - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

This is a build role. Xe is re-establishing Middle Office as a single global function within Operations & Settlements, and we are hiring the leader who will own it end to end.

As Manager, Middle Office you will help to design, staff and run the function to meet the needs of our global business. You will establish Middle Office as the recognised operational support layer between the front office and the back office. The role reports directly to the VP, Network Optimisation & Operations while the function is stood up, giving the re-integration visible sponsorship and direct access to decision-making.

Beyond running the queue, you will build the oversight capability that comes with it: reporting, trend analysis and operational risk management across awaiting balance, cancellations, exceptions, close-outs and deposit management, so that the function does not simply process activity but surfaces emerging risk and drives accountability across the trade lifecycle.

The role is broad and will evolve. Responsibilities include, but are not limited to:

Establish the function

• Design and document the global Middle Office target operating model, service catalogue and process standard, and secure sign-off from Operations, Credit, Finance and Compliance
• Recruit, onboard and develop new Middle Office resource in EMEA and Mexico, and bring the existing APAC team onto the common standard
• Define and document the control boundary between Middle Office and Reconciliations, Credit, Finance and Global Investigations, so that segregation of duties is explicit and evidenced rather than assumed
• Build a follow-the-sun cover model across three regions, with documented handovers and no single points of failure
• Transition in-scope activity from front office and regional payment teams in a controlled, staged way, with clear entry and exit criteria at each step

Trade lifecycle execution

• Pre-delivery of settled…